Georgia Aquarium
Overview
It all started with one bold outreach to the Georgia Aquarium. What could have been just another message turned into the beginning of a trusted relationship.
For over a year now, Millennium Facility Services has had the privilege of supporting one of the most visited aquariums in the world. Our role is simple but vital: keeping the spaces clean, safe, and ready for the millions of guests who walk through their doors.
Because when families come to the Georgia Aquarium, they’re not thinking about fingerprints on glass or spills in the lobby. They’re there to make memories. And we make sure nothing gets in the way of that experience.
About the Facility
The Georgia Aquarium never sleeps. Open seven days a week and welcoming up to 20,000 visitors a day from school groups and tourists to special event guests the facility runs 24 hours a day with barely a pause in the action.
In a place with that much foot traffic, there’s no such thing as “downtime.” Every shift matters. Every detail counts. That’s why Millennium Facility Services provides round-the-clock support across three active shifts, making sure the aquarium stays clean, safe, and ready for the next wave of visitors.
Why It’s Unique
Keeping the Georgia Aquarium clean isn’t like cleaning any other building. Slippery floors in wet zones, thousands of daily visitors, and back-to-back special events mean there’s no room for error. Every surface has to be safe. Every detail has to be right.
The Aquarium needs a team that can respond quickly, work with precision under pressure, and never lose sight of what matters most the guest experience.
That’s why they trust Millennium.
The Challenge
A World-Class Facility Deserved World-Class Support
Before partnering with Millennium, the Georgia Aquarium was facing frustrations that added unnecessary stress to their operations team. While nothing was “falling apart,” the day-to-day cleaning simply didn’t match the prestige and high expectations of one of the world’s top aquariums.
Persistent challenges included:
Staffing reliability
Without real-time accountability, it was difficult to ensure tasks were consistently completed.
Specialty cleaning skills
Glass exhibits, high-traffic restrooms, and delicate floor care required a level of expertise the team didn’t have.
Down equipment
Down equipment often delayed response times, added strain on staff, and ultimately impacted the cleanliness and presentation guests experienced.
Guest impact
With up to 20,000 visitors each day, even small lapses in cleanliness left a big impression.
We introduced state-of-the-art autonomous floor care machines in select areas. They keep cleaning consistent and free up our team to focus on the details that matter most to guests.
Instead of guessing where cleaning was needed, we used beacon and Bluetooth tracking with traffic sensors to gather real-time data. This means high-traffic zones now get attention exactly when they need it not hours later.
Autonomous Equipment
We introduced state-of-the-art autonomous floor care machines in select areas. They keep cleaning consistent and free up our team to focus on the details that matter most to guests.
Specialty Floor & Carpet Care
With IICRC-certified technicians and a specialized floor program, we restored both carpet and hard surfaces at the Aquarium. By removing years of wax buildup, applying a micron sealer, and deep-cleaning high-traffic carpets, we improved safety, longevity, and presentation in a facility where first impressions matter.
Customized Training
The Georgia Aquarium runs 24/7 with thousands of daily visitors a setting that demands more than basic janitorial skills. That’s why we built a custom training program focused on exhibit glass, high-traffic restrooms, and specialty floor care. Our team is prepared to uphold world-class standards in one of the most demanding environments anywhere.
Testimonial
Georgia Aquarium has been extremely pleased with the janitorial services provided by Millennium Facility Services. The team consistently delivers high-quality cleaning with attention to detail, reliability, and professionalism. Our facilities are always well-maintained, presentable, and ready to welcome staff and guests alike.
Their responsiveness to special requests and flexibility around our operational schedule has been especially valuable. It’s clear they take pride in their work and genuinely care about maintaining a clean and safe environment.
Georgia Aquarium highly recommend their services to any organization seeking a dependable and thorough janitorial partner.
Tim Denney
Senior Director, Facility Operations
Why It Matters Adaptive Solutions for Any Environment
The Georgia Aquarium faced one of the toughest facility challenges imaginable 20,000 daily visitors, wet zones, and no downtime. What they needed was more than a cleaning vendor. They needed a partner who could adapt, anticipate, and deliver under pressure.
By tailoring technology, training, and talent to their exact needs, Millennium helped the Aquarium keep every space safe, clean, and guest-ready — without disrupting operations.
And their story isn’t unique. Whether it’s a manufacturing plant, a distribution hub, or a public venue, every facility leader faces the same question:
“Can I trust my environment to be cared for at the level it deserves?”
The answer is yes with the right plan, the right guide, and the right team behind you.
More success Stories
Trilith needed a partner who could keep pace with the demands of a high-profile studio complex. What started as persistence turned into trust and a long-term partnership built on reliability and detail.
Southwire faced the challenge of maintaining consistency across a massive operation. With a tailored plan and ongoing collaboration, Millennium helped create a long-term solution that scaled with their needs.
Magna’s facility needed cleaning and support services that matched their exacting production standards. Millennium delivered precision and consistency keeping operations smooth and the environment safe.
Ready to Achieve Results Like These? Let’s Talk.
“Fill out the form and we’ll create a cleaning plan tailored to your facility’s needs.”
