Commercial Cleaning
in Norcross, GA

Millennium Facility Services provides commercial cleaning in Norcross and across Gwinnett County. We are based in Alpharetta, and our clients include Georgia Aquarium and 27+ Southwire facilities. A walkthrough comes first, and the scope is written by area and frequency.

Most contracts are a fixed monthly price built from a written scope: area, frequency, floor types, restroom count and the hours we can work. Some buildings with variable demand prefer hourly pricing, and one-time work such as floor restoration or carpet extraction is quoted per project. Ask any vendor which model you are being offered and what is excluded.

You send us the address, the hours the building can be cleaned and your current scope. We book the walkthrough and tell you the date. At the walk we look at the size of the space, the floor types, the restroom count, the traffic and the standard you expect, and those drive the labor, supplies and supervision in the price. After the walk you get a written scope by area and frequency, with the price. We do not quote from a phone call.

Terms vary by building. The term, the renewal language and the notice period are written into the agreement. We put them in front of you in writing at the walkthrough, and you should read them before you sign anything, ours included. A good agreement gives you a way out if service is not delivered. Ask how renewals and price increases work too, and get that in writing: a price change should be tied to something you can point to, such as a change in scope, wages or supplies.

That is set in the scope. Cleaning chemicals and equipment are normally ours. Paper goods and soap are either supplied by you or billed through, so confirm which in writing and nobody is surprised on the invoice.

Yes. Most commercial cleaning happens when the building is empty, and we agree on keys or codes and the alarm procedure before the first visit. Medical practices and other buildings with set hours often need their own window, and we plan around it.

We carry general liability and workers' compensation coverage, and we send a certificate of insurance on request, with your organization named as additional insured if your contract requires it. Property managers and medical practices often have specific requirements, so raise them early.

Call your account contact and we fix it. Every visit is logged with a timestamp, so we can see what happened and find the cause, and you can reach the owner directly if it is not resolved.

We use EPA-registered disinfectants, applied to the label. Millennium is an IICRC certified firm, and our carpet care is done by IICRC-certified technicians.

Yes, as two scopes in one agreement. The office and restrooms run on an after-hours program, and the warehouse floor is scoped on its own, with forklift routes and freight schedules in mind.

Yes. We look at each floor type at the walkthrough and write the floor care to suit the surface, because older flooring is often damaged by the wrong product or machine.

The written scope lists what is cleaned, by area and frequency, and what is not. Tenant desks and keyboards are cleaned only on request, kitchens and appliances are their own line, and window and floor refinishing work are periodic add-ons. We also write down who owns shared items such as the refrigerator, the break room and supplies, so nobody assumes the other party does it.