Commercial Floor Equipment
Maintenance and Repair
Millennium runs its own in-house equipment maintenance technician, who keeps our scrubbers, burnishers, and extractors running every night. We now open that same shop to outside facilities across metro Atlanta and Georgia: repairs, diagnostics, and preventive maintenance plans for your floor equipment, regardless of brand or who sold it to you.
Millennium Facility Services repairs and maintains commercial floor cleaning equipment, including ride-on and walk-behind autoscrubbers, robotic and autonomous scrubbers, burnishers, extractors, and sweepers, for facilities across metro Atlanta and Georgia. The work is done by Millennium's own in-house equipment technician, the same person who maintains the machines Millennium runs in its own cleaning operations every night. Submit your machine and location through the request form below and we will call you back to schedule a diagnostic visit or set up a preventive maintenance plan.
What We Service
If it scrubs, burnishes, extracts, or sweeps a commercial floor, our technician works on it, across brands, not just one. Not sure your machine is covered? Tell us the make and model on the request form, we will give you a straight answer.
Autoscrubbers
Ride-on and walk-behind autoscrubbers, including robotic and autonomous scrubbers. Millennium has operated robotic scrubbers in its own cleaning programs for years. A robotic unit still needs a human to fix a worn brush, a bad sensor, or a drive issue. We work the mechanical and electrical side of these machines the same way we do standard scrubbers.
Burnishers
High-speed and low-speed burnishers, pad holders, and drive systems.
Floor and Carpet Extractors
Truck-mounted and portable extractors, solution and recovery systems, hoses, and wands.
Sweepers
Walk-behind and ride-on sweepers, brush and hopper systems.
Brush Motors, Heads, and Pads
Motor diagnostics, brush head replacement, and pad driver service for any machine that scrubs a floor.
Squeegees, Solution, and Recovery Systems
Squeegee blade replacement, solution valve repair, recovery tank and filter service.
Catch it before it goes down
A PM visit is a full check of your machine, not a quick look. We put it in writing so you know exactly what was checked, every visit.
Every visit ends with a written report and photos, so you have a record of what was checked, what was found, and what we recommend.
Plans and Pricing
Priced per machine, per quarter. Repairs outside the plan are $150 per hour, with parts quoted on a written estimate before any work begins.
Essential
- One quarterly visit per machine
- Full inspection and adjustments
- Written condition report with photos
Standard
- Everything in Essential
- Wear parts like squeegee blades and pads included in the visit
- Next-business-day response on breakdowns
- $250 diagnostic waived on breakdown calls
Priority
- Everything in Standard
- Priority dispatch
- Millennium crew coverage on your floor while the machine is down
Not on a plan yet? A diagnostic visit in metro Atlanta is $250 for the first machine and $100 for each additional machine, credited toward the repair when you approve the work. Running several locations? Start with one morning across your sites at the same rate. Request a visit
Repairs and Diagnostics
No surprise invoices. You see the estimate before we touch the machine.
Tell us about the machine
Submit the request form with your machine, location, and the issue. Photos help. You get a confirmation that we received it.
We call you back
We tell you honestly when we can get a technician out, based on your location and our schedule, before anything is booked.
Diagnosis and written estimate
Our technician diagnoses the issue on site, with photos, and gives you a written estimate. We do not start repair work until you approve it.
Repair, test, and report
Once you approve the work, we complete the repair, test the machine before we hand it back, and leave you with a written report and photos.
Machine down right now? Say so on the form and call us directly at (800) 956-8745. We would rather tell you honestly that a date will not work than commit to something we cannot deliver.
The technology behind every visit
Millennium runs its equipment program on MillenniumOS, our own maintenance platform and the same system behind the cleaning operations we run every night. These are real screens from that system, not mockups. Your machine gets a QR tag, a logged service history, a checklist where every item gets checked, and a diagnosis with photos you approve in writing before any repair starts.
Every machine gets a QR tag
We put a QR sticker on your machine when we service it. Scan it and our technician pulls up that exact unit's full service history, what was checked, what was replaced, and when, before they touch a single bolt.
A real equipment record from our maintenance software: QR tag, machine details, and service history.
A checklist built for that machine, not a guess
Preventive maintenance runs through a checklist specific to the equipment type: battery, squeegee, brushes, tanks, filters, hour meter, and overall condition. Each item is marked pass, fail, or not applicable, with room for a photo or a note.
A completed PM checklist. Every item gets a mark, not a shrug.
Every job is logged from start to finish
Our technician tracks the job status, clocks labor time, logs the parts used, and takes before and after photos, all from the same equipment service app, on site, while the work is happening.
Before and after photos, parts, and notes, logged on the spot.
Work gets totaled into a report you can see
Every job rolls up into a report for your site: what is open, what got resolved, and when. Paired with the photo documentation above, that is the written report and photos we promise on every visit.
A real report from our maintenance software, tracking what is open, resolved, and pending.
This is the same platform MFS built for its own facility operations. See more of MillenniumOS.
Before and After
This walk-behind scrubber came in covered in dried residue, with a caked squeegee blade and a worn caster wheel. Our technician cleaned the squeegee, replaced the wheel, and wiped the machine down. It went back out clean and ready to run.
Before
After
Why facilities choose Millennium
We run this equipment every night
Our equipment technician maintains the floor machines Millennium uses in its own cleaning operations, not just outside repair calls. When your machine comes in, it is being worked on by someone who runs this equipment under real, daily conditions.
Not a dealer, not tied to one brand
We service and repair floor equipment regardless of brand, age, or where you bought it. You are not boxed into one manufacturer's service network.
One point of contact
From the first call to the finished repair, you work with the same team. No ticket queue, no call center.
A written report, every visit
Repair or preventive maintenance, every visit ends with a written report and photos so you have a record of what was done. And if a repair costs more than the machine is worth, we will tell you plainly instead of running up a bill.
Real Equipment, Real Work
Photos from our own shop and field visits. No stock photography.
Equipment Maintenance: FAQ
Common questions answered by our operations team.
We service ride-on and walk-behind autoscrubbers, including robotic and autonomous scrubbers, high-speed and low-speed burnishers, carpet and hard-floor extractors, sweepers, and the brush motors, brush heads, pads, and squeegee systems that keep them running. If you are not sure your machine is covered, send us the make and model through the request form and we will tell you.
Yes. We are not a dealer and your machine does not need to have come from us. We service and repair floor equipment regardless of brand, age, or who sold it to you.
A PM visit covers batteries and charging systems, brushes and pads, squeegees, vacuum motors, solution and recovery systems, hoses, filters, wheels and casters, and a full safety check. You get a written report with photos after every visit, so you know exactly what was checked and what, if anything, needs attention.
There is no fixed response time until we know your location and the issue, so tell us both through the request form and we will call you back to schedule a visit. We serve the metro Atlanta area and facilities across Georgia.
We will tell you honestly, before you schedule anything, what our timeline looks like for your location and the issue. We would rather tell you a date will not work than commit to something we cannot deliver.
A diagnostic visit in metro Atlanta (within 30 miles of our Alpharetta shop) is $250 for the first machine and $100 for each additional machine on the same visit. It covers the trip, the diagnosis, and a written estimate, and it is credited toward the repair when you approve the work. Repair labor is $150 per hour, and parts are quoted on the written estimate before any work begins. Outside metro Atlanta, we quote the trip by location before anyone drives out.
Yes. Plans are priced per machine per quarter: Essential at $450, Standard at $600, and Priority at $750. Multi-site customers, including dealer groups, can start with one morning across several locations at $250 plus $100 for each additional machine. We put the plan in writing so there are no surprises.
Yes. Millennium has operated robotic and autonomous scrubbers for years, and our equipment technician services them alongside standard ride-on and walk-behind machines.
Millennium runs its own in-house equipment maintenance technician, who services the floor machines used in Millennium's own cleaning operations every day, not just outside repair calls. The same person who keeps our equipment running services yours.
That is what a diagnostic visit is for. Describe the issue on the request form, with photos if you can, and we will schedule a visit to diagnose it and give you a written estimate before any repair work starts.
Yes. Every visit, repair or preventive maintenance, comes with a written report and photos, so you have a record of what was checked, what was found, and what was done.
Yes. Millennium's in-house equipment technician provides commercial floor equipment maintenance for facilities across metro Atlanta and Georgia, repairs and scheduled preventive maintenance, regardless of brand or who sold you the machine.
Yes. Autoscrubber preventive maintenance covers the battery and charging system, squeegee, brushes or pads, recovery tank and solution filter, hour meter reading, and a full condition check. Each item is marked pass, fail, or not applicable on a written checklist, with a photo or note where it matters.
Yes. We repair high-speed and low-speed burnishers, including pad holder and drive system issues, as part of the same in-house equipment program that services the burnishers Millennium runs every night.
Yes. Robotic and autonomous floor scrubbers are serviced by the same in-house technician who maintains Millennium's own robotic units, for facilities across metro Atlanta and Georgia.
A floor equipment PM program is a scheduled preventive maintenance visit for your machines, covering batteries and charging systems, brushes and pads, squeegees, vacuum motors, solution and recovery systems, hoses, filters, wheels and casters, and a safety check, run against a written checklist with a report after every visit.
Request Equipment Service
Fast on a phone. A few quick questions and we will call you back.
Prefer to talk first? Call (800) 956-8745. Or text this page's link directly: millfac.com/equipment-service-request